Refund policy

Refund & Returns Policy

We want you to love your Jooce Works purchase. If something isn’t right, here’s how returns and refunds work:

Process for Requesting a Refund or Return
To start a return, contact us at jooce@jooceworks.com within 30 days of receiving your order. Please include your order number and reason for return.
- If your return is approved, we’ll send you a prepaid return shipping label and instructions.
- Items sent back to us without first requesting a return will not be accepted.

Circumstances for Refunds & Returns
We accept returns under the following circumstances:
- Change of mind – Unopened, unused products may be returned.
- Faulty or damaged items – If your product arrives defective or damaged.
- Wrong product received – If we ship you the wrong item.
- Item never arrived – If your order does not arrive within the delivery timeframe.
- Cancellation after ordering – If you cancel before your order has shipped.

Clear Timeframe
- You must notify us within 30 days of receiving your order.
- Refunds are issued within 10 business days of us receiving and inspecting the return.

Refund Method
Refunds will be credited back to your original payment method only.

Return Period
- Returns are only accepted within 30 days of delivery.
- After 30 days, we unfortunately cannot accept returns or issue refunds.

Return Shipping
- We provide a prepaid return label for approved returns.
- In cases of damaged, defective, or wrong items, return shipping is free.
- For change-of-mind returns, the cost of return shipping may be deducted from your refund.

Exchanges
If you’d like to exchange an item, the fastest way is to return the item and make a new purchase once your refund is processed.

Communication
We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved or denied.